Best Brokers Australia is an independent digital comparison and referral platform operated under the laws of New South Wales, Australia.
Editorial & Governance Contact: legal@bestbrokersaustralia.org · Support & Complaints: support@bestbrokersaustralia.org
Official Web Contact & Dispute Portal: https://lawyerhomeloans.world/complaints
Data Provenance & 48-Hour Correction SLA
Broker licensing facts and CRN numbers are matched from ASIC professional registers and public Australian Business Register (ABR) data. We maintain an open corrections policy: profile claim, update, or removal requests submitted via our complaints portal are processed within 2 business days.
1. What You Can Contact Us About
Best Brokers Australia takes user feedback and complaints seriously. You can contact our support and compliance team regarding:
Website & Calculator Issues
Technical errors, broken links, calculator glitches, or rendering issues.
Privacy & Data Concerns
Personal data handling, access/correction requests, or opt-out requests.
Incorrect Directory Info
Outdated broker licensing data, incorrect office locations, or phone numbers.
Matching & Referral Feedback
Your experience with our matching quiz or algorithmic broker introductions.
Dispute Resolution: Platform Data vs Credit Advice (AFCA Guidance)
Platform Data & Website Issues: If your enquiry relates to directory data accuracy, profile updates, calculator tools, or website services, Best Brokers Australia handles these directly within our published 2 business day SLA.
Credit Advice & Lending Decisions: Best Brokers Australia is an independent referral and discovery platform, not an Australian Credit Licensee or financial advisory firm. If your complaint relates to licensed credit assistance, loan suitability, mortgage advice, lending approvals/rejections, interest rates, fees, or the professional conduct of an individual broker or lender, these matters are subject to the independent credit licensee's mandatory Internal Dispute Resolution (IDR) process.
If a dispute with an ASIC-licensed broker or lender remains unresolved, you may lodge a complaint with the Australian Financial Complaints Authority (AFCA), Australia’s independent external dispute resolution scheme:
2. Submit a Complaint or Feedback
Please complete the form below. Our support team will review your enquiry and acknowledge receipt within 2 business days.
Direct Support Email
You may also email our dispute resolution coordinator directly at: